application maintenance
and support services

Quick and easy solutions to all your app-related worries!

It is our job to support you throughout the lifetime of your software project. If there are any bugs that you run into, don't panic ... we are here to provide holistic application maintenance and support services to you!

GoodCore greatly values its customers and makes sure to fulfil all their software related needs. For every project we undertake, whether it is a mobile app or a web-based one, we accompany our customers to the very end of the journey. Once the development phase is complete and the product is finalised, we help you launch it. But that is not where it ends.

For a fair additional cost, you can avail our annual application maintenance and support services. Our expert team stays by your side for any further support that the users may need. Our application maintenance services also cover legacy systems.

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Application Maintenance and Support

WHAT ARE YOUR OPTIONS for application support services?

We have varying levels of support plans available for our clients. Our application maintenance and support team is always on standby, ready to address any concerns raised by the users at any moment. Our team members will work with you until you are thoroughly satisfied with the resolution of your problems.

On-Call Support

Email Assistance

Online Ticketing System

WHAT DO OUR application maintenance and support services cover?

Post-Launch Support

Just launched your new software project? Let us handle any problems you encounter after the project has been implemented.

Troubleshooting

If you ever get stuck, we will go through your system and check it thoroughly to get to the bottom of the issue and fix it.

Contingency Plans

We build application maintenance and support strategies to avoid certain accidents, and tell you how to fix any unforeseen mishaps.

Prompt Fixing of Errors/Bugs

In case of a bug or error in the system, our dedicated application support services team will fix it so you can have a smooth experience.

Approachable Helpline Team

Our helpful team members are always at your disposal to address your issues and sort out any problems.

Updates to the App

If you feel that your system requires some additional module, our application maintenance services team will take care of it.

Not happy with your current provider?

Discuss the level of support and maintenance your app requires and we will propose a way forward.

Contact Us

SUCCESS STORIES

Tech

Briefing Management Platform

Briefing Management Platform

Software platform for a Silicon Valley start-up that offers it to Fortune 100 companies for managing briefing programs and events.
View Case Study

Healthcare

Service Directory for NHS Hospitals

Service Directory for NHS Hospitals

An online web-based database of rehabilitation service providers for healthcare professionals at NHS hospitals.
View Case Study

Finance & Fintech

Financial Compliance Software

Financial Compliance Software

Software for Securities Commission to enforce compliance of the regulatory framework for Unlisted Capital Market products in Malaysia.
View Case Study

Frequently Asked Questions

Once your project is launched, our team will provide 24/7 support in case any problems arise. You can also subscribe for periodic maintenance with a package of your choice.
If your product was developed by another company, we can explore taking over the code from them to provide on-going support and maintenance to you. Generally, cooperation from your existing provider is needed. Such projects are always tricky and each project is different from the other, but we are willing to dig deeper to find out if it’s something that we can help with.
Our app support services include a helpline that will be available to you as per your needs, whether it is before or after the launch of your software project. In case you run into any problems, we will perform the necessary troubleshooting activities and fix any bugs or errors promptly. Certain contingency strategies will also be put in place in advance. If any upgrades or updates are needed for your project in future, our maintenance team will be at your service.
You can approach our support team via phone, email, online ticketing system, or any other means of communication best suited to you.
How can I get started? An important step to get started with your project is communicating your requirements to us. After you contact us, we conduct an initial discussion to understand your requirements to quickly determine the indicative project scope and costs and identify any significant project risks.

Get in touch with us

Things
we do next

  • Our team contacts you within one business day
  • We engage an initial discussion to understand your requirements
  • Our team of analysts and developers assess the scope and propose a way forward with mutual consultation
  • All information exchange is protected via a mutual NDA
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