A strategic approach to software support and maintenance

We go beyond reactive support models by making our maintenance services proactive, resourceful, and knowledge-driven. With this approach, we turn software maintenance and support into a strategic partnership, ensuring that your products thrive for years.

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Resource
pre-allocation

By pre-allocating resources, our application maintenance services ensure that your software has the needed support infrastructure in place to reduce response times and maximise efficiency.

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Knowledge
retention

Your software is unique, and so is the knowledge required to support it. Our focus on knowledge retention ensures that our team has a deep understanding of your software for fast resolution of any support issues.

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Proactive
monitoring

Minimise downtime and ensure uninterrupted performance. Our proactive monitoring systems keep an eye on your software, identifying potential issues and addressing them before they impact your operations.

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Service level
agreements (SLA)

SLAs serve as a roadmap, ensuring alignment between our clients and our teams. They help establish clear expectations for response times, issue resolution, and proactive software maintenance.

What's included in our application support services?

Get comprehensive application maintenance and support services from GoodCore. We go beyond fixing issues; we proactively nurture and enhance your software, ensuring it evolves with your business.

Bug fixes

  • Addressing newly identified bugs and glitches

  • Implementing fixes for known security vulnerabilities

Version updates

  • Updating versions of development frameworks and libraries

  • Updating version of 3rd party integrations

Performance monitoring and optimisation

  • Monitoring software performance & identifying bottlenecks

  • Optimising code for enhanced performance

Feature enhancements

  • Adding new features or improving existing ones

  • Keeping the software aligned with the latest technologies

Security updates

  • Applying security patches to protect against threats

  • Ensuring data integrity and user privacy with regular security audits

Documentation updates

  • Keeping documentation current with software changes

  • Ensuring access to accurate and up-to-date information

Integration support

  • Monitoring software integrations with other systems

  • Resolving issues related to system interoperability

Contingency plans

  • Building software maintenance strategies to minimise downtime

  • Addressing unforeseen events

Expert maintenance team tailored to your software's needs

Most clients opt for our software support and maintenance services after the initial release. While each custom software solution includes a 30-day warranty, ongoing software maintenance is essential. Our support team ensures swift issue resolution and top-notch care for your software application. 

Project Manager

Project manager

Your guide through the support engagement, the PM ensures clear communication, timely delivery, and seamless coordination. They oversee the project from start to finish.

Developers

Software developers

Ensure your software application operates seamlessly. Their deep understanding of your product allows for efficient troubleshooting and continuous improvement.

Quality assurance engineer

Quality assurance engineer

Test your product to ensure its reliability. Their dedication to quality guarantees that your software operates at peak performance, meeting and exceeding expectations.

Secure a dedicated software support and maintenance team now!

Transparency, responsiveness, and accountability 

By being transparent, responsive, and accountable, we build relationships rooted in trust. Here is what we have in place to make sure our collaboration for your software maintenance is smooth and predictable.

          Ticketing system

Ticketing system

A centralised hub for all stakeholders to ensure a systematic and organised approach to issue resolution.

Real-time chats or emails

Real-time chats or emails

Direct communication channels to address concerns promptly, fostering quick and effective collaboration.

On-demand meetings

On-demand meetings

Flexible video calls to provide real-time discussions and solutions.

Resource consumption reports

Resource consumption reports

Regular updates on resource usage, enabling informed decision-making and resource optimisation.

Incident report and prevention plans

Incident report and prevention plans

Detailed analysis of incidents, coupled with proactive strategies to prevent their recurrence.

Reports on periodic health checks

Reports on periodic health checks

Comprehensive assessments of your system's health, offering insights for continuous improvement.

Get additional value from application maintenance and support services

We are committed not only to resolving issues and maintaining your software's uptime but also to ensuring the continuous evolution of your product.

Application development
roadmap

We create a detailed plan outlining key milestones, technologies, and features, ensuring a clear path toward achieving your application development goals.

Cloud
optimisation

From optimising your cloud costs to performance improvements and security tuning, we can help you get the most from cloud technologies.

Technology modernisation
consulting

We analyse your current technology landscape, identify legacy systems, and recommend modern solutions to enhance efficiency and agility.

Our clients love working with us

Clutch Stars

“The involvement of GoodCore’s ownership set a good tone for the whole engagement and made it an absolute pleasure to work with them. Their interpersonal skills were top-notch.

Kevin Mason

Kevin Mason, CFO,

Harding Display

Clutch Stars

“With some outsourced agencies, the client only really speaks to the project manager, who then speaks to the rest of the team. I’m really glad that we have a direct relationship with the developers.

Tracey

Tracey Walton, Managing Director,

Weight Loss Resources

Clutch Stars

“GoodCore Software hit their promised timelines and they delivered within our budget.

Sam

Sam Nimmo, Director,

Kittle Group

Clutch Stars

“They have a unique ability to understand the resources that we need, even if we don’t always know ourselves.”

James McNab

James McNab, Development Manager,

AppsAnywhere

Clutch Stars

“I was most impressed by GoodCore Software’s excellent communication. They were very accessible, and we had a better experience than with other companies we had worked with in the past.”

Eilis Hughes

Eilis Hughes, Director,

GPWales

Clutch Stars

“We’re most impressed with GoodCore Software’s capacity to deliver high-quality and on-point solutions. We didn’t find the need to go through product iterations because their team always brought precise ideas to the table.”

Leigh

Leigh Ellis, Technical Director,

CoolCare LTD

Clutch Stars

“Their flexibility is one of our partnership’s highlights. If we need something from them, they provide it as soon as possible. We can really rely on them.”

Tim

Tim Eberhart, Chairman & CEO,

SimpleFind

Clutch Stars

"They’ve known from the beginning that we’re on a really tight deadline. We’ve had six months to decide what we want and get it launched. They’ve done that, which I don’t think many people could’ve done. It shows the dedication and hard work of their team."

Sam

Viki Smith, General Manager,

Printed Music Licensing Limited

Clutch Stars

“GoodCore’s organisation, methodology, and transparency distinguish them from other providers”

David William

David William, Head of IT,

London Women's Clinic

Clutch Stars

“GoodCore Software is amazing at everything — I’ve been blown away by them. The team has exceeded my expectations at every level and on every metric.”

Scott Gardiner

Scott Gardiner, Founder & CEO,

HireVine

Clutch Stars

“They always exceeded our expectations and were ahead of schedule.”

Livvy Probert

Livvy Probert , Co-Founder,

Hawqscore

Clutch Stars

"They delivered on time and the system is doing what we want it to do. It checks all the boxes, and we’re pleased about it. This software was the core thing we needed before we could kick off our business. There wasn’t anything like this in the pharmacy sector. It has helped us big time"

Jamil Muhammad

Jamil Muhammad, General Manager,

XTracked

Continually enhance your product with our software maintenance services

Reach out to us if you're looking for ongoing software support and maintenance.

Frequently asked questions

Our ongoing application maintenance and support services include:

  • Continuous monitoring of the deployed infrastructure and immediate response to incidents, alerts, and issues
  • Regular assessment and optimisation of system performance
  • Regular security management, updates and patches
  • Vulnerability assessments and remediation
  • Scheduled backups and testing of disaster recovery procedures
  • Managing and updating CI/CD pipelines
  • Keeping documentation up-to-date with any changes made
  • Implementing scaling strategies as needed
  • Monitoring and optimising cloud resource usage to manage costs effectively
  • Keeping abreast of the latest technologies and recommending updates as necessary
  • Ongoing training and support for users of the DevOps tools

Generally, software maintenance costs can be around 15-20% of the original development costs annually, though this can vary based on the complexity and nature of the software, the frequency of updates required, and the level of support needed to keep the software running efficiently.

While we may not have round-the-clock availability, our support team operates during standard UK business hours. Critical issues are addressed immediately, and we provide flexibility for urgent matters.

Our software development agency provides annual support engagements and do not offer ad-hoc services. If you want to get our comprehensive software maintenance and support package, contact our team directly. Our goal is to provide you with the most efficient solution for supporting your software.

Our software maintenance company adhere to clear Service Level Agreements (SLAs) to ensure timely responses and resolutions. Our response time varies based on the nature and severity of the issue. Critical software maintenance issues receive immediate attention to minimise system downtime.

We provide regular updates (the schedule is negotiable), including release notes and documentation to keep you informed about any changes or improvements to your software solutions. Moreover, our team is ready for on-demand calls to address concerns, discuss issues, and plan your software's roadmap.

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    18+ years

    of experience crafting exceptional software

    6.8 years

    clients spend with us on average

    100+

    successful projects for startups and enterprises


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