About the client
Business challenge
Operational inefficiencies due to outdated, manual processes
Our client had been successfully managing corporate relocations for several years using basic tools such as Excel spreadsheets and Word documents. While this approach sufficed during the early stages of the business, it became increasingly unsustainable as the company scaled.
With a growing number of clients, relocations, and internal processes to manage, the limitations of manual methods began to surface, leading to several key challenges:
Inefficiency in daily operations: Manual data entry and tracking slowed down routine tasks and consumed staff time.
High risk of human error: Using disconnected documents led to inconsistencies, data duplication, and frequent mistakes.
Lack of centralised data: Information was scattered across multiple files, making it difficult to get a unified view of client activities and operational status.
Poor scalability: The existing system could not support the increasing complexity of operations as the business expanded.
Reduced customer experience: Delays and miscommunication due to inefficient processes impacted service quality and client satisfaction.
To overcome these challenges, our client reached out to GoodCore to develop a custom web application tailored to their B2B relocation services.
The solution
Project goals
The project entailed the following requirements:
- Create a unified system to store and access all client, relocation, and internal data in one place.
- Enable secure submission, storage, and retrieval of important documents related to each relocation project.
- Provide real-time reporting and analytics to support data-driven decision-making and performance tracking.
- Streamline internal operations by assigning, tracking, and managing tasks with automated workflows.
- Integrate functionality to monitor and manage costs associated with relocation projects.
The solution
System features and functionality
The system called RelACS covers all aspects of the employee relocation process with the following features:
Employee and assignment management
We built a B2B system that allowed corporations to easily manage the relocation of employees to multiple countries. Through their accounts, the client organisations can manage and assign roles to their employees and oversee the ongoing assignments of relocation.
Role-based access
For maximum data security of the system, we implemented role-based access to ensure that personnel assigned with a specific role (i.e. HR, Finance, Admin, and Managers) can log in to the portal and perform actions limited to their particular role.
Subscription-based view of services
Depending on the subscription acquired by the companies, all the services and sub-services provided to them and the relevant group of vendors associated with these services can be viewed within the system.
Submission of notes, documents, policies, and proposals
The system we built allowed companies to upload files, notes, documents, policies, and proposals for any particular service or assignment through their accounts with ease, hence streamlining all the information and important documents regarding mobility programs within the system.
Task status and reminders
We built a task management functionality in the system where tasks associated with an assignment can be easily managed, allowing users to track the status of pending and completed tasks in real time. Reminders and notes regarding tasks can be scheduled to be sent via email to different email addresses.
Information database and robust search capabilities
Keeping in view the information-intensive business operations of our client, we developed the system to be a complete information database. All the information about client organisations, their employees, and all relevant details, like passport, ID card, and the contact information of each employee, is stored in the system and can be easily looked up using advanced search options.
Master report functionality
The system can generate master reports for users regarding visa and immigration, home search, costs and sales invoices, assignment and service status, and other important elements within the system. Advanced report filters can be applied by users as per their need and reports can be saved and emailed through the system.
The impact
The bespoke web application has significantly improved the client’s B2B operations, resulting in:
- Eliminated manual processes, reducing errors and cutting down administrative time by over 40%.
- Improved task management and automation led to faster turnaround times and increased team efficiency.
- Centralised data and real-time reporting enabled quicker, data-driven decisions and better oversight across projects.
- Secure, digital document handling streamlined submissions and boosted client confidence in the company’s professionalism.
- Scalable platform allowed the business to onboard more clients and manage higher workloads without adding operational strain.
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