About the client
Pixie Bob Ltd is a UK-based health service provider. Keeping in view the financial and logistical challenges faced by the national health service, they envisioned XTracked – a logistics software specifically for local independent pharmacies in the UK.
Business challenge
Lack of a digital system to manage and streamline pharmacy delivery operations
Our client, a healthcare startup, aimed to modernise pharmacy courier services by delivering prescription medications directly to patients. To support this business model, they required a software platform that could efficiently manage their end-to-end logistics operations.
However, several challenges stood in their way:
Lack of suitable off-the-shelf solutions: Existing logistics software could not accommodate the specific needs of pharmaceutical deliveries.
Need for end-to-end logistics management: From parcel processing and routing to real-time delivery tracking, a comprehensive system was essential.
Regulatory compliance: The handling and delivery of medication required adherence to strict healthcare regulations and protocols.
Manual processes and inefficiencies: Without a digital system, operations risked being error-prone, time-consuming, and hard to scale.
After evaluating their options, the client decided to engage GoodCore to build a custom logistics management platform tailored to their unique needs.
The solution
Project goals
The project entailed the following requirements:
- Build an end-to-end logistics management platform to digitise and streamline the entire delivery process.
- Develop a mobile app for drivers with features for navigation, customer communication, delivery status updates, and digital signatures.
- Enable map-centric capabilities for route optimisation and real-time tracking.
- Ensure seamless coordination between dispatchers, drivers, and customers through a centralised system.
System features and functionality
The system named XTracked covers all aspects of the logistics process with the following features:
Pharmacy Portal
We built a web-based portal for pharmacies and health stores where they could upload their deliveries for the following day using a set excel file format. Each pharmacy can view the summary of their deliveries on the personalised dashboard and keep track of the delivery status of each of their packages. The delivery status and other related information are updated on the pharmacy portal in real-time as changes are made on the admin portal.
The portal gives pharmacies the tools to upload, delete, and reupload delivery files and search through the files using different search criteria such as name, NHS number, date, and tracking number. For our client, this efficiently streamlines the data for next day deliveries.
Personal Dashboard
Track Packages
Delivery Uploads
Search Capabilities
Admin Portal
The Admin portal we built offers our client tools to add accounts for drivers, sorters, and pharmacies in the system. They can assign drivers for pickups and deliveries and create and modify delivery routes. With the help of Trimble Maps, multiple postcodes can be mapped to create routes.
Additionally, using the admin portal, the manifests for every driver can be generated. These are then shown on the driver app.
The portal allows admins to manage and keep track of every step of the process. The search capabilities allow admins to fetch and export delivery records using advanced search criteria within the portal. The admin system is well integrated with the pharmacy portal, sorter portal, and driver app, so every change is reflected in the system.
Deliveries and Manifests
Routes and Mapping
Pharmacy Management
User Management
Sorter Portal
The sorter portal allows the delivery staff to scan and sort packages and add delivery labels. This contributes to improved warehouse management. The portal is integrated with scanning devices so the barcode on each package can be checked against the pharmacy records in the system. Once, the information is matched, the portal generates new labels that can be printed by the sorters.
NHS Scan
Tracking ID Scan
New Label Generation
Reprinting Labels
Driver’s App
We developed an Android app to facilitate drivers on the road. Each driver can log in to the delivery mobile app to scan their shipment manifests, which gives them access to their delivery routes for the day and their information. Using the Trimble Map tools, the delivery routes can be optimised for the drivers. The app is also integrated with an SMS gateway that informs the end customers about their delivery via SMS as soon as drivers start a route in the app. Additionally, drivers are also able to contact end customers via call.
With each delivery stop, drivers can update the status of the shipment in the app and receive signatures from the customers which will be updated in the backend systems accordingly.
The system we built allows companies to add notes, documents, policies and proposals for any particular service or assignment through their accounts with ease, hence consolidating and streamlining all the information and important documents regarding relocation within the system.
Multi Manifest Scanning
Route Planning and Optimization
Status of Deliveries
Shipment Summary
The impact
- The custom platform successfully manages the complete logistics cycle for the client’s pharmacy delivery service.
- Over 200 deliveries are handled daily through the system with real-time tracking and updates.
- The driver app is used by the entire on-road team, enabling smooth navigation, customer communication, and proof of delivery.
- Digital workflows have replaced manual processes, improving efficiency and reducing errors.
The project was quite successful. They delivered on time, and the system is doing what we want it to do. It checks all the boxes, and we’re pleased about it. This software was the core thing we needed before we could kick off our business.
Jamil Muhammad, General Manager
XTracked
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