Tenaga Nasional Berhad (TNB) is the largest electricity utility company in Malaysia. Listed on the Main Board of Malaysia stock exchange with almost RM 99.03 billion (GBP 18.5 billion) in assets, the Company’s more than 34,900 employees serve an estimated 8.4 million customers in Malaysia. TNB’s core businesses are in the generation, transmission and distribution of electricity.

Project Details

GoodCore developed a complete end-to-end Complaint Management system for TNB's distribution department that allows them to track complaints about the equipment that they have purchased and then can track the vendors for which the complaints are being received. The mobile application also enables the user to upload multiple images along with the complaints so that the administrators have a better idea about the complaint.

A sophisticated back end system with dashboards, complaint management workflows and reports was developed to help them manage complaints and associated vendors better.

Highlights

Requirements Analysis

  • Identifying the needs, expectations and goals of the app
  • Detailed User Requirement Document
  • Wireframes & Mockups

Design, Development & Technologies

  • Native android & iOS app
  • Secure communication channel
  • Payment Gateway Integration
  • Restful webservices

Quality Assurance

  • White box & black box testing
  • Launch on Staging & Live Environments
  • Post Launch Testing, support and enhancements

Technologies Used