- Identifying the needs, expectations and goals of the app
- Detailed User Requirement Document
- Wireframes & Mockups
Tenaga Nasional Berhad (TNB) is the largest electricity utility company in Malaysia. Listed on the Main Board of Malaysia stock exchange with almost RM 99.03 billion (GBP 18.5 billion) in assets, the Company’s more than 34,900 employees serve an estimated 8.4 million customers in Malaysia. TNB’s core businesses are in the generation, transmission and distribution of electricity.
GoodCore developed a complete end-to-end Complaint Management system for TNB's distribution department that allows them to track complaints about the equipment that they have purchased and then can track the vendors for which the complaints are being received. The mobile application also enables the user to upload multiple images along with the complaints so that the administrators have a better idea about the complaint.
A sophisticated back end system with dashboards, complaint management workflows and reports was developed to help them manage complaints and associated vendors better.