Tenaga Nasional Berhad (TNB) is the largest electric utility company in Malaysia. Listed on the main board of the Malaysian stock exchange with almost RM 99.03 billion (GBP 18.5 billion) in assets, the company’s 34,900+ employees serve an estimated 8.4 million customers in Malaysia. TNB’s core businesses are focused on the generation, transmission, and distribution of electricity.
TNB turned to GoodCore to develop a mobile app – MyTNB – that could serve as one of the main customer service channels.
GoodCore’s team worked with TNB’s team to define the objectives and expectations from the myTNB app. We came up with detailed documentation containing functional, performance, security, and integration requirements.
An agile development process was then followed leading up to the first official release of the app to the public in 2015. There were numerous rounds of internal regression tests followed by User Acceptance Testing (UAT) sessions in a staging environment, before the official release.
In order to live up to their reputation, it was important for TNB that the mobile app be compatible with iOS and Android and, at the same time, also provide impressive user experience and robust, maintainable code that allows for future extensions.
The app provides a personalized dashboard via which users can track energy consumption and compare their monthly usage with the help of an interactive graph. In addition, the app includes many other functionalities such as paying utility bills, submitting applications for new supply connections, and following the latest news and announcements from TNB. Apart from what the consumers interact with on the app, it was architected for secure integration with TNB’s backend systems for organization-wide access to customer information and activities.
Ever since the first release in 2015, there have been numerous enhancements made to the app and the app has had an estimated 500,000+ downloads. We take pride in the fact that GoodCore is on TNB’s panel for mobile app development.